Tell us about our advice service
Broadland Advice Network (example)
We give free advice on money, benefits and housing across the county. Tell us what helped, what didn’t and what we should do next. You don’t give your name, and our team reads every note before it appears.
- Anonymous No name, no email, nothing that says who you are.
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- Help us improve Your words show us what to change.
Latest feedback · 40 notes shared
Being told it wasn’t my fault the debt got this bad made me cry, in a good way.
- Which service did you use?: Work
The online chat closed at four and I was halfway through explaining. Had to start again the next day.
- Which service did you use?: Work
I didn’t know I could get help with council tax until the adviser asked the right questions.
- Which service did you use?: Housing
Quick, kind and clear. Exactly what I needed.
- Which service did you use?: Benefits
Took four visits to get a full answer because each time I saw someone different.
- Which service did you use?: Money and debt
Waiting room was calm and private enough to talk. That matters when you are embarrassed about debt.
Please send appointment reminders by text. I missed one because the letter came late.
They helped me sort out a payment plan I could actually afford. Sleeping better now.
- Which service did you use?: Benefits
The website said one thing and the person on the phone said another about what to bring.
- Which service did you use?: Money and debt
Felt treated like a person, not a case number. Thank you.
- Which service did you use?: Benefits
Nobody rang to check how things went after the tribunal. A quick call would have meant a lot.
- Which service did you use?: Housing
Would be good to have an evening drop-in. Not everyone can come in during the day.
- Which service did you use?: Benefits
Every note has been checked by our team before it appears here. Newest first.