Terms of service

These terms are between Your Voices Matter ("we") and the organisation that runs a board on Your Voices Matter ("you"). Writing a note needs no account and no agreement: the board's own page explains it.

The service

We host your voice board at its own address on this site, with your words, colours and logos, a private moderator screen for your team, a short link and a QR code. We check every new board: most within one working day of going live, and a domestic abuse service’s board, or one whose name or words need a closer look, before it goes public.

Your part

• You can set up a board for the organisation you name, and the details you give are true.
• Your moderators read every note before it shows and decide what goes on your board. You are responsible for what you approve and for your board's own words.
• You keep your sign-in details safe and remove moderators who leave your team.
• You never try to find out who wrote a note, and never ask us to.

Our part

• We keep nothing that could say who wrote a note, as our privacy notice sets out.
• We keep the service running, secure and up to date, and help when you ask.
• We may pause a board that breaks these terms or the law, and we tell you why.

Price and cancelling

£49.99 to set up, then £9.99 a month; no VAT is added. The setup fee is paid by card when you create a board. The monthly fee starts when we approve your board; if we don't approve it, the setup fee is refunded in full and nothing more is charged. You can cancel at any time in your board's Billing settings: your board stays public until the end of the month you have paid for, then we take it down and stop charging.

Impact report

The Impact report is a paid extra, priced separately, that only your board's owner can see. It uses an AI model, provided by Anthropic as our processor, to sort your board's approved notes into categories, with each one's share, what helped, what didn't and what is missing, the change by month and a few quotes. Only the words of approved notes are sent, Anthropic does not train on them, and our privacy notice says how long anything is kept. The categories are a guide: your moderators' own themes come first, and you should check the report before you rely on it.

Liability

Notes are the words of the people who write them, approved by your moderators; we do not check them for you. As far as the law allows, our liability to you is limited to what you paid us in the last twelve months. Nothing in these terms limits liability that the law does not allow us to limit.

Changes and the law

We tell you by email before these terms change. They are governed by the law of England and Wales, and its courts decide any dispute.

Last updated 7 November 2026.